Complaints - Solara Global Capital Partners

Complaints handling.

We take complaints seriously. If at any point in working with Solara Global Capital Partners you are not satisfied with our conduct, our advice, or the service you have received, we want to know.

Step 1 — Tell us directly

In the first instance, raise the matter with the principal leading your mandate. Most issues are resolved promptly at this level.

Step 2 — Formal complaint

If the matter is not resolved to your satisfaction, or if you would prefer to raise it formally, write to us at [email protected] marked “Formal Complaint — attention Principal”. We will acknowledge receipt within two business days and provide a substantive response within thirty days.

Step 3 — External dispute resolution

If you remain dissatisfied, you may refer the matter to the Australian Financial Complaints Authority (AFCA), a free, independent external dispute resolution scheme.

Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Website: afca.org.au
Phone: 1800 931 678

Time limits may apply to AFCA complaints. Full details are available at the AFCA website.

Regulator

Separately, the Australian Securities and Investments Commission (ASIC) regulates financial services and credit in Australia and can be contacted at asic.gov.au.